Delivery
We’re delighted to offer free delivery on all online orders over $150.
For orders under $150, a flat shipping fee of $9.95 applies per order.
Please kindly note shipping fees paid at the time of purchase are non-refundable.
Once your order has been carefully packed and dispatched, you’ll receive an email with tracking details so you can follow it all the way to your door.
Standard Delivery Times:
| Delivery Location | Metro | Regional |
| VIC | 2-3 business days | 4-5 business days |
| QLD & TAS | 5-6 business days | 6-7 business days |
| NSW, ACT, SA | 4-5 business days | 5-6 business days |
| WA | 6-7 business days | 8-9 business days |
| NT | 7 business days | 9 business days |
*Delivery times are estimates only and may vary.
Returns
We hope you adore your Lushnest pieces, but if for any reason you change your mind, returns are welcome within 14 days of receiving your delivery.
Members of our Lushnest Rewards program enjoy extended returns of up to 30 days.
To ensure a smooth return, items must be:
Unused and unwashed
In their original condition, with all packaging and tags intact
Accompanied by your order confirmation email (Tax Invoice)
Post Returns (Online Purchases)
You can simply return your order via post. Please ensure your items meet our return conditions and send them within the returns timeframe to:
Lushnest Returns
For change of mind returns, postage costs are the responsibility of the customer. We recommend keeping proof of postage
Lushnest cannot take responsibility for parcels lost in transit.
Once received, your return will be processed within 3–4 business days, with funds returned to your original payment method. Please allow an additional 1–3 business days depending on your bank.
If your item arrives damaged or faulty, please reach out to our team before sending it back so we can assist you promptly.
Order Changes & Cancellations
As we prepare and dispatch orders quickly, we’re unable to make changes or cancellations once your order has been placed.
If needed, you’re welcome to return your order once received, in line with our returns policy.
